Privacy Policy

Introduction

Moray Koi is committed to protecting the privacy and security of its customers' personal information. This Privacy Policy outlines how Moray Koi collects, uses, and safeguards data provided by users of this website and its services.

Information Collection

Moray Koi collects personal information when a user creates an account or places an order. The information collected includes:

• Contact Information: Name, email address, phone number.
• Delivery Information: Shipping address, including postcode and city.
• Order Details: Information about the products and services purchased.

This data is essential for processing and fulfilling orders.

Use of Information

The personal information collected by Moray Koi is used exclusively for the following purposes:

• To process and deliver orders for products and services.
• To contact customers regarding their order to confirm delivery arrangements and costs.
• To maintain a record of orders for customer service and account management purposes.

Data Sharing and Disclosure

Moray Koi does not share, sell, rent, or trade personal information with any third parties for marketing or other purposes. Customer data is treated as confidential and is only used to fulfill the services requested by the customer.

Payment Processing

Moray Koi uses Stripe for payment processing. Moray Koi does not store or have direct access to credit card or financial details. All payment transactions are handled securely by Stripe, which has its own privacy policy and security measures. Customers are encouraged to review Stripe's privacy policy for more information.

Website Analytics

This website uses Cloudflare Web Analytics to gather anonymous usage data. Cloudflare Web Analytics does not use any client-side state, such as cookies or localStorage, to track users. It does not "fingerprint" individuals via their IP address, User Agent string, or any other data. This service provides basic metrics about website traffic without compromising user privacy.

Data Security

Moray Koi implements appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

Customer Contact

Moray Koi will only contact a customer after an order has been placed. This contact is strictly for the purpose of confirming delivery details, costs, and any other information essential to completing the order. Moray Koi does not engage in unsolicited marketing communications.

User Rights

Users with an account have the right to access and update their personal information through their account dashboard. For any requests regarding personal data, please contact Moray Koi using the contact details provided on the website.

Changes to This Policy

Moray Koi may update this Privacy Policy from time to time. Any changes will be posted on this page, and users are encouraged to review it periodically.

Contact Information

For any questions or concerns about this Privacy Policy, please contact Moray Koi through the details available on the Contact Page.